ONLINE PURCHASE

Dear Ackermans Customer Service Team,

To say that I am disappointed with Ackermans’ customer service would be an understatement. I have been a loyal customer for several years, yet my recent experience has been extremely frustrating and unacceptable.

I made an online purchase on **23 December 2025** and received an invoice confirming the items purchased. However, I was never provided with a tracking link or any communication regarding the status of my order.

On **3 January 2026**, I emailed your customer service team and was assisted by **Cherie Blakeley**. I followed up with her regarding escalation of the matter and also made several phone calls, but to date there has been no resolution or meaningful feedback.

Today, I contacted your call centre again as school reopening is imminent and the items are urgently needed. The consultant I spoke to stated that there was “nothing she could do” and advised me to wait for escalation or contact Cherie again. When I requested to speak to a supervisor, she claimed she would transfer the call, but instead disconnected it.

I called back and spoke to **Nanagamso**, who also placed me on hold and informed me that a supervisor was unavailable but would call me back after taking my details. To date, no supervisor has contacted me.

This level of service is deeply disappointing and reflects a lack of respect for customers. Due to the ongoing lack of assistance, poor communication, and unprofessional conduct, I have decided to **close my Ackermans account**.

I expect formal feedback on this complaint and confirmation of the status of my order as a matter of urgency.