Online Order - Totally dissatisfied.

Re: Order ***9 - Online order My experience with Ackermans began when I placed my first online order, following the required steps and ensuring that I met the minimum purchase amount for home delivery. Unfortunately, after a few days, I checked the status of my order only to find it was scheduled for store pickup in Soweto, which is in a completely different municipal region from where I live.

I immediately contacted customer care and spoke with Cherie, who was very polite and acknowledged that she did not understand why my order was not scheduled for home delivery, nor why it was sent to a store outside my region. She suggested that my only option was to cancel the order and request a refund, which was not negotiable for me since the items were Christmas gifts for my granddaughter.

Cherie assured me she would escalate the matter and get back to me. However, to date, no one has contacted me, and I have now received an SMS stating that my order is ready for pickup at Ackermans Soweto Ennerdale Centre. This is particularly frustrating as I cannot travel to Soweto, and upon trying to locate the store on Google Maps, it appears nonexistent.

I have emailed Ackermans, requesting that my parcel be couriered from the store to my home, but I am still awaiting a response. I find this level of customer care extremely unsatisfactory, especially from a renowned store like Ackermans.