Online order shipped to the wrong place-no communication, no help

I made an online purchase from Ackermans on 28th of November, and to date I have not received my order or any communication from the store.

When I checked my account, I saw that the order was marked as shipped to Boulders-an address I did not confirm for this order and no one from Ackermans ever contacted me about delivery or collection. This makes me feel like my details were changed without my consent and my money has effectively just disappeared.

I have been trying to call Ackermans to sort this out, but I cannot get through to anyone. No feedback, no assistance, and no resolution.

At this point, I would not recommend placing an online order with Ackermans. The lack of communication and support is unacceptable.

All I want now is my money back and a proper explanation of how my order ended up at Boulders without my knowledge or approval.