Ongoing Issue with Account Installment Not Reducing

I am writing to express my dissatisfaction with the management of my Ackermans account. Despite making consistent monthly payments over an extended period, I have noticed that the installment amount has not decreased as expected.

On several occasions, I have contacted the customer service department to request a review or revision of the installment amount. Each time, I have been informed that the installment is calculated by the system and cannot be manually adjusted. This explanation lacks transparency and fails to address the core issue — that my regular payments are not reflecting any meaningful reduction in the balance.

Furthermore, I have repeatedly been assured that the matter would be escalated for further investigation. Unfortunately, no one has followed up with me, and the issue remains unresolved. This lack of follow-through is both unprofessional and frustrating.

As a loyal customer who meets payment obligations, I believe it is only fair to receive clear communication, a breakdown of how payments are app****, and proper assistance when concerns are raised.

I urge Ackermans to review this matter urgently and provide a transparent and satisfactory resolution.