AG
Anam G
1 reviews | Active since Jan 2026
17 Jan 2026, 11:58
On the 17 December I bought two jackets online at Ackermans, we wanted to wear the jackets on the 24th December on an late event we were going to attend. I kept on tracking the parcel so that when it arrives at the store I can quickly go fetch it. On the
Ackermans click and collect order never arrived, no feedback, no refund and no order.
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Anam G's updateReviewer Update
17 Jan 2026, 12:23(The whole story)
On the 17 December I bought two jackets online at Ackermans, we wanted to wear the jackets on the 24th December on an late event we were going to attend. I kept on tracking the parcel so that when it arrives at the store I can quickly go fetch it. On the 22nd it said “deliver POD imagine scanned in” we quickly went to Ackermans in Southernwood East London where it was suppose to be delivered and we were told the order has not arrived from their side we must come the next day maybe we will get it. The next day were there the parcel was still not there. I have been emailing the customer care service a numerous times and on the 1st reply I was told they were out of the office, which I understood because it was December. They only time they will reply is when I will email to seek for a feedback which is “the matter has been escalated will give you feedback as soon as possible” I am so disappointed by Ackermans I honestly feel ****med and I do not think I want the jackets anymore because they did not serve the purpose I wanted the for. I bought two jackets for me and my sister now I feel she thinks that I am lying to her. I just want my money back. The order number is ***6
On the 17 December I bought two jackets online at Ackermans, we wanted to wear the jackets on the 24th December on an late event we were going to attend. I kept on tracking the parcel so that when it arrives at the store I can quickly go fetch it. On the 22nd it said “deliver POD imagine scanned in” we quickly went to Ackermans in Southernwood East London where it was suppose to be delivered and we were told the order has not arrived from their side we must come the next day maybe we will get it. The next day were there the parcel was still not there. I have been emailing the customer care service a numerous times and on the 1st reply I was told they were out of the office, which I understood because it was December. They only time they will reply is when I will email to seek for a feedback which is “the matter has been escalated will give you feedback as soon as possible” I am so disappointed by Ackermans I honestly feel ****med and I do not think I want the jackets anymore because they did not serve the purpose I wanted the for. I bought two jackets for me and my sister now I feel she thinks that I am lying to her. I just want my money back. The order number is ***6
AG
Anam G's update17 Jan 2026, 12:23
Reviewer Update
(The whole story)
On the 17 December I bought two jackets online at Ackermans, we wanted to wear the jackets on the 24th December on an late event we were going to attend. I kept on tracking the parcel so that when it arrives at the store I can quickly go fetch it. On the 22nd it said “deliver POD imagine scanned in” we quickly went to Ackermans in Southernwood East London where it was suppose to be delivered and we were told the order has not arrived from their side we must come the next day maybe we will get it. The next day were there the parcel was still not there. I have been emailing the customer care service a numerous times and on the 1st reply I was told they were out of the office, which I understood because it was December. They only time they will reply is when I will email to seek for a feedback which is “the matter has been escalated will give you feedback as soon as possible” I am so disappointed by Ackermans I honestly feel ****med and I do not think I want the jackets anymore because they did not serve the purpose I wanted the for. I bought two jackets for me and my sister now I feel she thinks that I am lying to her. I just want my money back. The order number is ***6
On the 17 December I bought two jackets online at Ackermans, we wanted to wear the jackets on the 24th December on an late event we were going to attend. I kept on tracking the parcel so that when it arrives at the store I can quickly go fetch it. On the 22nd it said “deliver POD imagine scanned in” we quickly went to Ackermans in Southernwood East London where it was suppose to be delivered and we were told the order has not arrived from their side we must come the next day maybe we will get it. The next day were there the parcel was still not there. I have been emailing the customer care service a numerous times and on the 1st reply I was told they were out of the office, which I understood because it was December. They only time they will reply is when I will email to seek for a feedback which is “the matter has been escalated will give you feedback as soon as possible” I am so disappointed by Ackermans I honestly feel ****med and I do not think I want the jackets anymore because they did not serve the purpose I wanted the for. I bought two jackets for me and my sister now I feel she thinks that I am lying to her. I just want my money back. The order number is ***6