Offline system...

I have been inconvenienced by they offline system...I have a baby and I didn't get my lay-bye because they have been offline 2 weeks now... I was told to make payments at my nearest Ackermans store and did just that at Gugulethu mall bare in mind they also didnt want to help because they were also offline until I had to tell the teller try to see if it's not going to work and when she tried the lay-bye went through for me to make full payment...I have asked a friend to assist me by taking out my lay-bye because I have nothing for my child and Im at the hospital and still they systems are offline how is it that a system is offline 2weeks and there is nothing being done about it and I have been up and down because of they systems and they now have my full payment... Ackermans you are such a disappointment and you are failing us as your customers... your workers are also full of attitude not even trying other options for us to be assisted except they just give a straight face that there is nothing they can do as if it's our fault that your systems are offline and we need our stuff... I want my lay-bye.