Offline Card Machines

On Friday 15 January 2016, went to ackermans at church street to purchase school pants for my boy and when we got to the till to pay I was told that their debit card machine was offline but that was after cash went out of my bank account. Now here's the funny part the lady who was helping by the name of Francina to me to wait for a few minutes and the money will be reversed back into my account but that never happened. The cashier chucked my stuff to the side and proceeded to help other customers while I stood there like an idiot. When I asked her if the matter was been sorted out she looked at me like she knew nothing I was talking about, so I told her to call her manager. The manager was also u professional, they all seemed to know nothing on how to resolve the issue. Molly the manager then told me that I have to go to my bank and request for a bank statement tabs return it back to them so they can fax it to the head office. Like really who's fault is if that their IT service is outdated. That branch should shut down or get a new management ASAP. I WANT MY MONEY