LG
Lydia G

1 reviews | Active since Oct 2021

28 Oct 2023, 12:56

Official calling customer stupid

Today at 12h20-12h24 I visited Ackermans shop 1940 York Street, George shop A2. Handed over my card to shop assistend to make a payment of R415, after payment my intention was to buy socks and tissue oil. Unfortunately no oil on the shelves, so will buy shocks only. Official 1 handed over my card to official 2 who were already busy with an old lady. They hander over a card to the old lady but old lady said it's not her card. They than asked me if it's my card, I told them I'm not 100 % sure. Official 1 reported to official that I'm not sure about the card, she either. That's when official 2 said to afficial 1 that I looked stupid. I insisted that my card must tbe verified coz both officials caused the mixup of cards . She called be stupid in my presence not even behind my back. I buried my brother today that's why I felt super sad after this visit.

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Replies (1)
Ackermans
Ackermans's reply28 Oct 2023, 13:35
Official
Hi Lydia, 

Thank you for bringing this to our attention. 

Customer service is extremely important to us, and we assure you that we value your feedback and take it very seriously.

Please be assured that we've sent your complaint to the relevant department to urgently look into the matter. The Ackermans Team