Offer expired before expiry date

Item: Ackermans
Rating: 1
Author: Elsa P

How is it, that I get post to apply for an account. First time ever I think I'm actually going to try to get the account, I sms my unique ref number as the letter states, and I receive an sms back saying that the offer has expired. I look at the letter again, and on there it states, "Offer valid until 08 June 2020" Have I been lost in time. Are we already past 8 June?

Helpful (0)

Replies (2)

Ackermans's replyOfficial

14 May 2020, 15:49

Good day Elsa,

We appreciate the time taken to notify us of your dissatisfaction.

Please give us the opportunity to resolve the matter. We will contact you shortly to address the complaint.

Kind regards, Ackermans Customer Service

Ackermans's reply14 May 2020, 15:49

Official

Ackermans's replyOfficial

19 May 2020, 17:27

Good day Elsa,
We have been informed that you have been assisted and the relevant feedback has been given to you. Thank you for bringing this to our attention.

Kind regards, Ackermans Customer Service

Ackermans's reply19 May 2020, 17:27

Official