1 reviews | Active since Aug 2017
Nothing instant about account application
<p>On Saturday 29 July I app**** in store at Frankfort branch for a clothing account. Three months pay slips and id book was scanned. Immediately I received an sms stating that "instant application" was done and I will be contacted. Yesterday I went back to the store to inqauire about the status of my application. They suggest (without even phoning their offices) that they rescan all the relevant documents. That was done and I am still waiting. Other retail clothing stores it takes max 24 hours untill you have your card. I know I am not on any ITC listing, so what is the problem, why the lack of service?</p>
Good day Charles,
We appreciate the time taken to notify us of your dissatisfaction.
Please give us the opportunity to resolve the matter. We will contact you shortly to address the complaint.
Kind regards,
Ackermans Customer Service
Best regards,
Good day Charles,
We appreciate the time taken to notify us of your dissatisfaction.
Please give us the opportunity to resolve the matter. We will contact you shortly to address the complaint.
Kind regards,
Ackermans Customer Service
Best regards,
Good day Charles,
Once again we would like to apologise for the poor service you received regarding your account application. We value your desire to open an account with us and therefore would like to apologise for the poor manner in which this was handled.
Kind regards,
Ackermans Customer Service
Best regards,
Good day Charles,
Once again we would like to apologise for the poor service you received regarding your account application. We value your desire to open an account with us and therefore would like to apologise for the poor manner in which this was handled.
Kind regards,
Ackermans Customer Service
Best regards,
On Friday i went to the store and my card was collected and activated. Upon leaving teh store i received the sms because I requested a card for my wife to be linked to my, that request was given when I was contacted regarding the query posted here. Saterday me and my spouse went to the store again to get my wife's card, only to be told that the reference number on the sms was incorrect and the store phoned tenacity BUT after 45 minutes they were still unable to resolve the issue and we left without my wife having a card that is linked to mine. Really...this is very unprofessional.
On Friday i went to the store and my card was collected and activated. Upon leaving teh store i received the sms because I requested a card for my wife to be linked to my, that request was given when I was contacted regarding the query posted here. Saterday me and my spouse went to the store again to get my wife's card, only to be told that the reference number on the sms was incorrect and the store phoned tenacity BUT after 45 minutes they were still unable to resolve the issue and we left without my wife having a card that is linked to mine. Really...this is very unprofessional.