Not willing to assist a pensioner professionally

I purchased a cell phone for my dad (a pensioner) in JHB on 20/09/15. Today, being the 28/09/15, he went to Ackermans to have the phone replaced. Ackermans was not willing to assist, and sent him to MTN for assistance. I, being based in JHB, contacted the manager, Chantelle, at the Greenacres branch to explain the issue. I requested the phone to be replaced or alternatively the money refunded to my dad. Chantelle requested the slip. I tried several times, unsuccessfully, to fax it through to her, but their fax machine was busy. I asked her for an email address, to which she responded that she could not assist. My dad had to go to another store so that I could email the receipt. To top that off, she didnt even have the decency to deal with my dad directly after I had spoken to her.<br> I tried calling the contact center but was told to wait two days for my complaint to be addressed. I find it unacceptable that the new phone was not replaced or money refunded, and even more disturbing was how they treated my father! Because of lack of service and clear incompetence of the staff at Ackermans, my dad spent 4 hours running around in that mall today trying to sort this phone out