TS
Tanya S

1 reviews | Active since Sept 2010

20 Oct 2016, 00:12

Not much assistance

<p>I was at the canal walk branch to exchange a shorts dungaree that I bought for my four year old. It was a 7-8, they had NO 8-9 so I had to take a 9-10 and told Desiree to keep the 7-8 and find out which store has a 8-9. She said she was going to do that now as I left the store and took my number and said she'd let me know. THAT WAS A WEEK AGO!!!!!! This is this store's norm! Never to follow up with you! It's getting pathetic now for all the money you spend there!!! I also have two shorts 5-6 that DON'T fit her, its too tight (and she's not even fat). The one shorts has still got the price tag on but the tighter shorts not! I can't even ask if they have those two in a bigger size because you'll never get a response or a call bac**** Think I should just bring stuff back!! Don't know why I shop there!!!</p>

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Replies (2)
Ackermans
Ackermans's reply20 Oct 2016, 08:11
Official

Good day Tanya,

We sincerely apologise for the service failure. We are investigating where the failure arose and will ensure that it does not happen again. Please provide us with an alternate contact number, as the Divisional manager of the store would like to contact you regarding your complaint on Hellopeter.

Kind regards,

Ackermans Customer Service

Ackermans
Ackermans's reply31 Oct 2016, 10:14
Official

Good day Tanya,

We have been informed that you have been assisted and the relevant feedback has been given to you. Thank you for bringing this to our attention.

Kind regards,

Ackermans Customer Service