not happy at all about the service

Item: Ackermans
Rating: 1
Author: mudau E

i have been sending proof of payment and calling the call center several times and i'm being told that they don't see my email and i must resend again i have no joy at all because i'm using money to call and send this emails. when ever i call after sending they say the same story that i must resend again

Helpful (0)

Replies (2)

Ackermans's replyOfficial

30 Jul 2020, 10:45

Good day Mudau,

We appreciate the time taken to notify us of your dissatisfaction.

Please give us the opportunity to resolve the matter. We will contact you soon to address the complaint.

Kind regards, Ackermans Customer Service

Ackermans's reply30 Jul 2020, 10:45

Official

Ackermans's replyOfficial

30 Jul 2020, 13:10

Good day Mudau,
We can confirm that your payment has been received and allocated to your account. We apologise for the frustration this has caused. Thank you for bringing this to our attention.
Kind regards, Ackermans Customer Service

Ackermans's reply30 Jul 2020, 13:10

Official