Non Payment of Accidental Cover

<p>My Father has an account with Ackermans in which they automatically deduct money per month for Personal Accidental Cover, since last year. On the 13th of April, my father was involved in a car accident and was badly injured with disability. I have been trying to contact the call centre since April, no one has bothered to help. The last call I made, the agent promised to email me, the claim forms. I am still waiting even now. I find it really unfair that you guys deduct money every month, but when it comes to pay out, you are not willing to help.</p>