Non existence of customer service

The poor service in your Centurion branch is now an ongoing issue! I went to your branch today at 9:15 and your cashier Lerato had to finish her conversation first before I get called to the till. When I arrived at the till she first had to call the supervisor for authorization or something. Then she licked her fingers to open the plastic bag, how disgusting and unhygienic??? Then I paid and she didn’t have change for a R100!!! Again the supervisor had to be called and again I had to wait! Surely by 9:15 your cashiers should be ready for trade and should be trained on hygiene!!