SM
SIPHIWE M
1 reviews | Active since Nov 2012
17 Mar 2023, 09:06
Non Efficient
I am following up on a refund,
my order was cancelled on the 8th of March, its the 17h today and there's no communication or any funds reflecting in my account.
The customer service agent I spoke to does not really know hoe to assist, her feed back was that she will check and get back to me in 4 working days. really now???
Please attend to this matter at a matter urgency
Helpful (0)
Replies (2)0
Replies (2)
Ackermans's replyOfficial
17 Mar 2023, 13:31Hi Simphiwe,
We're sorry for the bad experience you've had. One of our Customer service agent will contact you soon.
The Ackermans Team
We're sorry for the bad experience you've had. One of our Customer service agent will contact you soon.
The Ackermans Team
Ackermans's reply17 Mar 2023, 13:31
Official
Hi Simphiwe,
We're sorry for the bad experience you've had. One of our Customer service agent will contact you soon.
The Ackermans Team
We're sorry for the bad experience you've had. One of our Customer service agent will contact you soon.
The Ackermans Team
SM
SIPHIWE M's updateReviewer Update
23 Mar 2023, 08:52Good day ackermans
What exactly is going on with my refund? How is it possible that it can take 15 days to process a refund with no feedback or update, what really is the issue here? This is rediculous
What exactly is going on with my refund? How is it possible that it can take 15 days to process a refund with no feedback or update, what really is the issue here? This is rediculous
SM
SIPHIWE M's update23 Mar 2023, 08:52
Reviewer Update
Good day ackermans
What exactly is going on with my refund? How is it possible that it can take 15 days to process a refund with no feedback or update, what really is the issue here? This is rediculous
What exactly is going on with my refund? How is it possible that it can take 15 days to process a refund with no feedback or update, what really is the issue here? This is rediculous