Non compliance

<p>I have been claiming for my mothers funeral plan since march .Every time I go the to check for the progress I'm told documents we not received . when I ask to speak to the manager Im told that he /she is busy will call me back still waiting for a response to this day. I have been faxing and faxing no compliance or response. E mailed still no response they don't even bother to call to tell about the progress. The Ackerman's staff has been helpful in this matter but still no positive results four months later. Why does Hollard bind itself to something they are not willing to comply with.</p>