Nokia C10 HORIBLE cellphone

I had purchased a Nokia C10 last year November from an Ackermans store in Claremont, Cavendish Square Cape Town. I only had the phone for a month when in January it decided not accept to be charged. Took the phone to my nearest Ackermans store and they have accepted the phone and took it for repairs and was advised that if it is a fault of my own I will pay for the repairs. Well phone was taken by courier from Ackermans in Phillipi Junctions and I was sent communication throughout. The last time I heard from Ackermans was when the phone was being returned back last month by the courier for delivery and never heard back from them. Followed up with Ackermans on their Facebook page and all I get is an automated message in my inbox, wrote them my details on the post that I had posted on their wall and no one has got back to me. At this point I no longer want the phone as I can see the reviews of the C10 & C20 are horrible. I need my money back, it is up to you to have a chat with Nokia and discontinue these two phones I do not care all I want is my money please and I thank you.