No way of speaking to clients

<p>I got a call yesterday from Ackerman stating my account is in arrears. I make payment on the 10 of a month as that is when I get paid. However the consultant don't give you a change to speak when I told her to keep quiet to let me explain she dropped the phone. Today I received another call however I repayment on Monday. The consultant told me my account is in arrears. I couldn't understand and asked her to keep quiet and listen to my question but she dropped the phone in my ear. Ackerman I would love to no how my account can be in arrears if I make payment every month on the 10?</p>