No Sympathy

On the 26th of April 2015 my sister went into Ackermans store to purchase some clothing for her 9 month old baby. When she was in the line to pay for her items she turned and paid attention to her baby. When she turned back she noticed her bag was open and her purse was removed. She alerted the staff immediately and the manager who was not in the front at the time and he did not come to the front immediately. He showed no sympathy towards a mother that has just been ****** as they were in such a hurry to close the store. When I approached him he said that the cameras didnt work and they have no procedure of what to do in such a case. When I contacted the centre Security the next morning and explained they were surpsrised to hear that the cameras at the till didnt work and nor did they make use of the panic button that they have. I would assume that they could have close the doors, alerted security and the victim and security could have dealt with the customers. Sadly nothing has happend to date. I think that ACKERMANS could really compensate to all she has lost. I went as far as approaching some of the customers who were standing close to her. It was a very traumatic experience.