VS
Vuyokazi S
1 reviews | Active since Jul 2021
05 Oct 2021, 13:18
No stock - but still advertised
Yesterday afternoon I went to ackermans at lakeside. To buy a Nokia c20 as it was advertised that it was 1200 to my dismay wen we got to the counter it said 1500 when we were then told that its only the Cell C but they don't have... Busisiwe was so helpful and patient while trying to contact other branches it said no stock.. My sister then called the head office and they said they will find a store for her and they will tell her till now nothing has been done... Why is ackermans advertising things that are not on stock...
Helpful (0)
Replies (4)0
Replies (4)
Ackermans's replyOfficial
05 Oct 2021, 14:29Good day Vuyokazi,
We apologise for the inconvenienced caused by the lack of service.
We appreciate your feedback and will ensure that your query is escalated to the Divisional Sales Manager for investigation. He or she will contact you shortly.
Kind regards,
Ackermans Customer Service
We apologise for the inconvenienced caused by the lack of service.
We appreciate your feedback and will ensure that your query is escalated to the Divisional Sales Manager for investigation. He or she will contact you shortly.
Kind regards,
Ackermans Customer Service
Ackermans's reply05 Oct 2021, 14:29
Official
Good day Vuyokazi,
We apologise for the inconvenienced caused by the lack of service.
We appreciate your feedback and will ensure that your query is escalated to the Divisional Sales Manager for investigation. He or she will contact you shortly.
Kind regards,
Ackermans Customer Service
We apologise for the inconvenienced caused by the lack of service.
We appreciate your feedback and will ensure that your query is escalated to the Divisional Sales Manager for investigation. He or she will contact you shortly.
Kind regards,
Ackermans Customer Service
VS
Vuyokazi S's updateReviewer Update
05 Oct 2021, 14:49Thank you so much for your response.. I will wait for their response as I need a phone urgently
VS
Vuyokazi S's update05 Oct 2021, 14:49
Reviewer Update
Thank you so much for your response.. I will wait for their response as I need a phone urgently
VS
Vuyokazi S's updateReviewer Update
07 Oct 2021, 13:26No one came back to me.. We had to drive all the way to Edenvale.. I'm am very unhappy about this poor service.. I will be taking this matter further..
And the signage is still up.. Ackermans lakeside management u have poor service.. U don't have the best interest at heart. U don't care at all..
And the signage is still up.. Ackermans lakeside management u have poor service.. U don't have the best interest at heart. U don't care at all..
VS
Vuyokazi S's update07 Oct 2021, 13:26
Reviewer Update
No one came back to me.. We had to drive all the way to Edenvale.. I'm am very unhappy about this poor service.. I will be taking this matter further..
And the signage is still up.. Ackermans lakeside management u have poor service.. U don't have the best interest at heart. U don't care at all..
And the signage is still up.. Ackermans lakeside management u have poor service.. U don't have the best interest at heart. U don't care at all..
Ackermans's replyOfficial
12 Oct 2021, 11:53Good day Vuyokazi,
Please accept our apology for the frustration and inconvenience caused by this. Customer service is very important to us as a business.
Kind regards, Ackermans Customer Service
Please accept our apology for the frustration and inconvenience caused by this. Customer service is very important to us as a business.
Kind regards, Ackermans Customer Service
Ackermans's reply12 Oct 2021, 11:53
Official
Good day Vuyokazi,
Please accept our apology for the frustration and inconvenience caused by this. Customer service is very important to us as a business.
Kind regards, Ackermans Customer Service
Please accept our apology for the frustration and inconvenience caused by this. Customer service is very important to us as a business.
Kind regards, Ackermans Customer Service