MH
MATHILDA H
1 reviews | Active since May 2014
10 Aug 2023, 09:56
No Service
I am unable to drive at my age and my son in law made the payments from his bank account. I phonded Ackermans in Vanderbijlpark and the lady advised that I should use my card no as reference when I make payments. I phoned call centre last week and were advise to forward the proof of payments via email which I did. They advised that eft payments takes longer than usual and in the meantime I am advised that my account is in arrears. The first payment were done on 17 June 2023 and the next in 8 July 2023. I also requested an updated statement which I did not received. Worst service I will not recommend Ackerman Please forward me an updated statements reflecting the payment to my email : ***
Regards
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Ackermans's replyOfficial
11 Aug 2023, 11:51Hi Mathilda,
Our sincerest apologies for the inconvenience caused. Please note that this is not the level of customer service experience that we strive for.
Kindly note that your complaint will be escalated to the relevant department. One of our agents will contact you via email shortly, to engage with you on this matter further.
The Ackermans Team
Our sincerest apologies for the inconvenience caused. Please note that this is not the level of customer service experience that we strive for.
Kindly note that your complaint will be escalated to the relevant department. One of our agents will contact you via email shortly, to engage with you on this matter further.
The Ackermans Team
Ackermans's reply11 Aug 2023, 11:51
Official
Hi Mathilda,
Our sincerest apologies for the inconvenience caused. Please note that this is not the level of customer service experience that we strive for.
Kindly note that your complaint will be escalated to the relevant department. One of our agents will contact you via email shortly, to engage with you on this matter further.
The Ackermans Team
Our sincerest apologies for the inconvenience caused. Please note that this is not the level of customer service experience that we strive for.
Kindly note that your complaint will be escalated to the relevant department. One of our agents will contact you via email shortly, to engage with you on this matter further.
The Ackermans Team