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Sifisokuhle N

1 reviews | Active since Sept 2020

28 Sept 2020, 13:51

No Service Delivery at Ackermans

I just recently bought clothes for my young one and I gave the lady at the till R250, not knowing that it's way over because the items only costed R139.80. I thought she would write it on the till slip so I can get the correct change but instead my till slip wrote R140 yet we were given R10.20 as change. Only when I got to the car and put my baby in his seat did I realize that I was ******. I went back to the store and they had the nerve to make me stand half an hour before I got my money back. This is advice to people, please be careful with your change, triple check if you have to and don't get excited Ackerman staff have attitude like you can't believe. I'm appalled and disgusted by it all. Please teach your staff customer service and that includes management too.

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Replies (2)
Ackermans
Ackermans's reply28 Sept 2020, 14:20
Official
Good day Sifisokuhle,

We appreciate the time taken to notify us of your dissatisfaction.

We appreciate your feedback and will ensure that your query is escalated to the Divisional Sales Manager for investigation. He or she will contact you soon. 

Kind regards, Ackermans Customer Service 

Ackermans
Ackermans's reply02 Oct 2020, 16:11
Official
Good day Sifisokuhle, 
 To date we have not received any response from you.  In order for us to assist you with your complaint, we await your response.  Kind regards, Ackermans Customer Service