EK
Elmarie K

1 reviews | Active since May 2017

30 May 2017, 11:40

NO SERVICE

<p>13 th May I gave in all my documents to apply for and account. The lady who took the papers were a cleaner and was very unfriendly. I gave her the benifit of the doubt.</p> <p>22 + 26 May I phoned to query if my document were submitted for approval. Spoke to Jackson at the number + ********** 0165. NO ONE CALLS BACK. Today I tried again the lady answering the phone gave me two numbers to try. 236935 I have been on call for 10 minutes. Number 228096 just puts the phone down in my ear. PLEASE can anyone assist me? MY ID number is ********** 0246 name Elmarie Koorsen. Please find me someone professional who is still passionate about service.</p>

0
Replies (4)
Ackermans
Ackermans's reply30 May 2017, 12:14
Official

Good day Elmarie,

We sincerely apologise for the service failure. We are investigating where the failure arose and will ensure that it does not happen again. Please provide us with an alternate contact number, as the relevant department would like to contact you regarding your complaint on Hellopeter.

Kind regards,

Ackermans Customer Service

EK
Elmarie K's update30 May 2017, 12:32
Reviewer Update

Thank you for the reply.

You can contact me on my mobile number + ********** 49416 or work number +26 ********** 50

Regards

Elmarie

Ackermans
Ackermans's reply06 Jun 2017, 10:03
Official

Good day Elmarie,

Once again we would like to apologise for the poor service you received regarding your account application. We value your desire to open an account with us and therefore would like to apologise for the poor manner in which this was handled.

Kind regards,

Ackermans Customer Service

EK
Elmarie K's update26 Feb 2018, 14:56
Reviewer Update
Apparently My account has been blocked???? I made a payment of 3000.00. I am trying to solve this query but From the one operator to the next after 10 minute on my expends from Namibia to S.A. Hopefully someone can reply to my mails or contact me to solve this. + ********** 66359 I made a payment of N$ 3000.00