No service

Yesterday I went to Ackermans in Eloff and Albertina Sisulu Streets. I can confidently say that their level of service is on Zero. We waited in a long queue and only 2 cashiers were serving the customers actually it was 1 cause the other lady was busy assisting customers who were returning/exchanging with Matsela. What broke my heart was the gentleman who was the only one helping the customers kept on announcing on the intercom requesting for a back up as he could see the irritation on our faces. Instead one lady came out of the back office with a bowl of noodles/oats she looked at us and passed. Few minutes later the gentleman made another announcement still no one came. The lady who was standing in front of me walked out the other one followed. A gentleman came out of the back office and went out of the store. After some few minutes I walked out of the store and guess who do I see just outside of the store?????? The gentleman who just walked out of the back office and he was standing with some lady (clearly personal business)

I want to know, how do you let a casual employee service all the customers alone? I assume he is casual as he was wearing a black T-shirt. He really went out of his way but I can say he works in a very toxic environment as he has no support. Why would your employees be outside attending their personal business while they can see that the customers are not being helped or they are short staffed. I mean the store was busy and I challenge anyone to view footage of the store and see all that I wrote here.