TL
Tinah L

1 reviews | Active since Sept 2019

15 Dec 2020, 19:44

No response on application.

Opened and account online, took forever to get a response. I then went to apply in store, still forever to get a reply. Everytime I make a follow up, told same story that someone will call me or I will get an sms. So dissapointed.

0
Replies (2)
Ackermans
Ackermans's reply16 Dec 2020, 09:26
Official
Good day Tinah,

We appreciate the time taken to notify us of your dissatisfaction.

Please give us the opportunity to resolve the matter. We will contact you shortly to address the complaint.  

Kind regards, 
Ackermans Customer Service
Ackermans
Ackermans's reply18 Dec 2020, 09:49
Official
Good day Tinah,

Once again we would like to apologise for the poor service you received regarding your account application. We value your desire to open an account with us and therefore would like to apologise for the poor manner in which this was handled. 

Kind regards, 
Ackermans Customer Service