MS
Makhosazana S
1 reviews | Active since Jan 2021
27 Jan 2021, 17:21
No Response from Divisional Manager
On a Sunday I wrote a complaint to Ackermans store about my phone which went on a repair last year 2020 for months and not yet back now on a new yearI2021 I cant get answers about that Nokia C1. I got a response saying a Divisional Manager will contact me within 3 working days guess what even today I heard nothing from the store or any Manager! What an experience I'm having while they got they phones with them and I have to suffer another months with no phone. Are they really making follow ups about my phone ?
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Replies (2)MS
Makhosazana S's updateReviewer Update
27 Jan 2021, 21:07I would like to give a BIG THANKS to the Divisional manager of Ackermans by the name of BRANDON who responded to me after a minute of me sending a complaint. Thanks for your time of listening to me I hope all of your staff by Kwa Thema Square could be like you. We really need people understanding like you. Not forgetting to give Sphiwe from Ekhaya shopping centre kwa Thema Ackermans a big thanks for your kindness. May God bless you guys.
MS
Makhosazana S's update27 Jan 2021, 21:07
Reviewer Update
I would like to give a BIG THANKS to the Divisional manager of Ackermans by the name of BRANDON who responded to me after a minute of me sending a complaint. Thanks for your time of listening to me I hope all of your staff by Kwa Thema Square could be like you. We really need people understanding like you. Not forgetting to give Sphiwe from Ekhaya shopping centre kwa Thema Ackermans a big thanks for your kindness. May God bless you guys.
Ackermans's replyOfficial
28 Jan 2021, 09:24Good day Makhosazana,
We can confirm that the Divisional Sales Manager has been in contact with you and that your complaint has been resolved. Thank you once again for bringing this to our attention.
Kind regards, Ackermans Customer Service
We can confirm that the Divisional Sales Manager has been in contact with you and that your complaint has been resolved. Thank you once again for bringing this to our attention.
Kind regards, Ackermans Customer Service
Best regards,
Ackermans's reply28 Jan 2021, 09:24
Official
Good day Makhosazana,
We can confirm that the Divisional Sales Manager has been in contact with you and that your complaint has been resolved. Thank you once again for bringing this to our attention.
Kind regards, Ackermans Customer Service
We can confirm that the Divisional Sales Manager has been in contact with you and that your complaint has been resolved. Thank you once again for bringing this to our attention.
Kind regards, Ackermans Customer Service
Best regards,