No response

<p>HI </p> <p>My name is Edward and I ap**** for a ackermans card at the east rand mall branch and I was told that the application process has now been made easy and papper less, I was told to bring only my ID and bank statement. I completed the application and have been waiting for a response since Monday 06/06/2016 and have called the call center for assistance and they confirmed that they have my details however I need to fill in an application form... when i go back to the branch? I am then told that they no longer use application forms thus the new and easy process WHICH IS REALLY FRUSTRATING can someone please help me</p>