1 reviews | Active since Aug 2016
No Reply!!
<p>We bought Baby Crawlers at Ack. After washing them we realised they had an oily smell so we rinsed it out again,but the smell was still there.after contacting ack on their Facebook wall they said I should sent them my email adress and someone will contact me. I received an email from Natasha Jonas asking me whether I still have the crawlers I rep**** and said yes that was on the 24of august. I still havent heard from them I sent and email again and posted on the facebook wall again but still no reply. I cant let my 2 week old baby wear that crawlers. This is unacceptable and unprofessional</p>
Good day Sue-Nay,
We appreciate the time taken to notify us of your dissatisfaction with the quality of our product. We apologise for the inconvenience this has caused and can assure you that we value your feedback.
We are investigating where the failure arose and will ensure that it does not happen again. Please provide us with an alternate contact number, as the relevant department would like to contact you regarding your complaint on Hellopeter.
Kind regards,
Ackermans Customer Service
Good day Sue-Nay,
We appreciate the time taken to notify us of your dissatisfaction with the quality of our product. We apologise for the inconvenience this has caused and can assure you that we value your feedback.
We are investigating where the failure arose and will ensure that it does not happen again. Please provide us with an alternate contact number, as the relevant department would like to contact you regarding your complaint on Hellopeter.
Kind regards,
Ackermans Customer Service
Good day Sue-Nay,
We apologise for the poor quality of the items you have purchased. We take service and quality very seriously as it is important to us and we value all the feedback from our customers.
We have been informed that you have been assisted and the relevant feedback has been given to you. Thank you for bringing this to our attention.
Kind regards,
Ackermans Customer Service
Good day Sue-Nay,
We apologise for the poor quality of the items you have purchased. We take service and quality very seriously as it is important to us and we value all the feedback from our customers.
We have been informed that you have been assisted and the relevant feedback has been given to you. Thank you for bringing this to our attention.
Kind regards,
Ackermans Customer Service