No help, no responsibility and no security

My phone was ****** in your shop today and I received NO help at all. The security lady at the front said there are no security cameras in store, the lady at the payment desk said the manager was out on lunch. Both just looked at me and said \ahhh. sorry". How about this for what SHOULD have happened - apologise for your lack of security in the store and acknowledge your responsibility for a safe shopping environment. Offer to help the heavily pregnant lady in some way"