MB
Michelle B

1 reviews | Active since Feb 2018

31 Dec 2018, 10:24

NO HELP AT ALL

So I wrote a review about ackermans.

I received a call and was told everything will be sorted out.

I went to the Ackermans in Tygervalley that very same day to get my supplementary card.

Guess what, I still dont have a card

The store advised that the reference number was being declined.

The very same store told me that they wont be able to assist or call anyone because their headoffice "DOES NOT BOTHER ANSWERING CALLS"

To receive a call from the complaints department and still not get any help

My goodness how useless is the staff at Ackermans

I have had it.

0
Replies (2)
Ackermans
Ackermans's reply31 Dec 2018, 12:42
Official
Good day Michelle,

We appreciate the time taken to notify us of your dissatisfaction.
We appreciate your feedback and will ensure that your query is escalated to the Divisional Sales Manager for investigation. He or she will contact you shortly.  Kind regards, Ackermans Customer Service 

Best regards,

Ackermans
Ackermans's reply03 Jan 2019, 15:52
Official
Good day Michelle, 

We have been informed that you have been assisted and the relevant feedback has been given to you. Thank you for bringing this to our attention. 

Kind regards, Ackermans Customer Service 

Best regards,