No feedback from Ackermans customer care

Good afternoon fellow customers i am still challenged by the fact that each and every month i receive sms alleging to be from Ackermans retail store,they keep sending reminders that i should pay my ackermans account,funny thing is that i dont even have an ackermans account.I wrote a number of emails to the email address provided by their cashiers and the one found on their catalogues but its still continuing.I have been receiving this demands from 26 May 2023/28 May 2023/30 May 2023/02 June 2023/01 August 2023/19 Sep 2023 i wrote them another email then again 24 Aug 2023. To date im still to receive an answer from the said store.I have even visited a number of their stores asking their staff to check if my name or ID number might have been used to open an account.The last time i tried to open an account for my kids was during the Covid 19 lock down level 3 which i was told was unsuccessful and no sound reason was given as to why the account application was declined.