no cutomer service

i app**** on the Ackermans website for an account about 3 times and no one got back to me, i then called about 4 times an everytime i must hold on for about 10 mins and still no answer, or they say they have no record, i emailed my documents to them about, 3 times also and still no reply. last week sunday i called them again and the lady advised me to go into the store, 1 week later and i have heard nothing from Ackermans, i emailed there complains department but still no reply.