LR
Lebogang R

1 reviews | Active since Jan 2017

03 Jan 2017, 18:38

No Customer Service s****s

<p>Bought shoes for my son at a price of R139.90. Got home and they didn't fit him,stayed with them for a while before taking them back. The slip started to get faded, took them back and the price on the system was now less than what I bought them(R99.99)however the price tag on the shoes that are still on the shop still say R139.90. The guy who was doing the exchange noticed it and called some lady to help him. The lady who had no name tag tells me she has to exchange them with the price that's on the system and not in tag, I decided that I don't want them or the cash or an exchange and that they put back the money into the card I bought the shoes with, she than tells me she's gonna give me a gift card worth of R99.99. Argued with her until she called the manager who than told me he could put it into the Card I bought the shoes with.. leaving me thinking they taking me for a fool cause the lady that was helping said she couldn't and it wasn't allowed and he says they can do it.. She was very rude and has not customer service s****s...</p>

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Replies (2)
Ackermans
Ackermans's reply04 Jan 2017, 08:25
Official

Good day Lebogang,

We sincerely apologise for the service failure. We are investigating where the failure arose and will ensure that it does not happen again. Please provide us with an alternate contact number, as the Divisional manager of the store would like to contact you regarding your complaint on Hellopeter.

Kind regards,

Ackermans Customer Service

Ackermans
Ackermans's reply06 Jan 2017, 16:36
Official

Good day Lebogang,

To date we have not received any response from you.

In order for us to assist you with your complaint, we await your response.

Kind regards,

Ackermans Customer Service