No customer service at the tills

This is the second time that this has happened to me.<br> <br> I was during my lunch-time at approximately 12:45 at the Ackermans in Campus Square to buy stationary. <br> <br> There was a queue of about five people in front of me, but we waited for more than 20 minutes without any movement at the tills. The Manager is standing at the only open till, with other staff milling around, and attending to one customer. There are three other tills available. I asked if not another till can be opened. They told me no that is the only till. When I asked to speak to the manager, everybody ignored me, and only one lady came to tell me I should speak to the \Manager"who is the one standing at the only open till. <br> Not once did the \""Manager\"" acknowledge the rest of us"