tM
tumi M

1 reviews | Active since Jan 2015

12 Dec 2019, 11:30

no customer service at all

I went to the Ackerman's at eastrand mall at 09H45 in the morning. To my surprise the store is opening at 09h00 they were only 2 cashiers, while the one was still counting the float with the supervisor.

when it comes to shelving the kiddies department had a rail of disorganised items on the way and mind you the staff on the floor were busy chatting to themselves. while a customer complained about how long they had to wait to the acting or is it manager the staff were busy talking in Zulu saying who does that customer think they are.....like really…………………………

can the training department kindly do it's job because the customer service sucks even when you go during your lunch hour there's only 1 cashier and 15 customers

0
Replies (3)
Ackermans
Ackermans's reply12 Dec 2019, 15:14
Official
Good day Tumi,

 We sincerely apologise for the service failure. We are investigating where the failure arose and will ensure that it does not happen again. Please provide us with an alternate contact number, as the Divisional manager of the store would like to contact you regarding your complaint. 
 Kind regards, Ackermans Customer Service 
tM
tumi M's update12 Dec 2019, 15:18
Reviewer Update
*** - name is Tumi
Ackermans
Ackermans's reply17 Dec 2019, 16:11
Official
 Good day Tumi, 

We are unable to view your contact number on this platform. We sent you an email on 12 December requesting your contact number, please respond to the email in order for us to get a hold of you.

Kind regards, Ackermans Customer Service