No Customer Service

<p>I bought a cellphone at this store on the 03rd Feb 2017, I had to return it on the 03rd March 2017 as it was automatically switching to silent mode. I always see missed called due to that problem. I was not provided with a slip, i was only told that we will book it and send back to mtn for repair. I called them after two weeks to check if the phone is back from the repair, they took my details again and promised to call me back which they never did. I called them again and the cashier by the name of Tebogo told me that i should not call them as they will contact me once they received the phone back.</p> <p> </p> <p>On Friday 24th March I called again and ask to speak to the manager (Thomas) when i ask his about the phone he said the phone has arrived in the shop on Monday 20th March and the cashiers tried to call me but they cannot reach me. When I asked him whether they had called me since Monday until today Friday and no respond from me: he said i should not complain over the phone i should come to the shop to speak to him. All that they know is to chew gums and not provide a good service.</p> <p> </p> <p>I then purchased a mint phone at that day to use it whilst i am still waiting for the phone. After a week a charger was not working and the phone had an echo at the background and the person on the other line could not hear me. I went back to the store to explain all this, they checked the charged and agreed that it is not working. I was given a charger that they are using in the shop which belongs to one of the cashiers and they check the phone and told me that they do not hear that echo so the phone is working properly. I even stopped using that phone as it is still doing the same thing but i feel that i am ropped as i paid for something that i do not use.</p>