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bonisiwe J
1 reviews | Active since Jun 2013
03 Jul 2018, 12:02
No Customer Service
I choose an item from the floor to purchase but when I got to the till I was told by the supervisor named Yvonne, that it is an old item that I could not buy. First of all what was it doing on the floor? If I can't purchase it. Secondly how is that now my problem?No this is not good customer service.
Helpful (0)
Replies (2)0
Replies (2)
Ackermans's replyOfficial
03 Jul 2018, 15:46Good day Bonisiwe,
We appreciate the time taken to notify us of your dissatisfaction.
We appreciate your feedback and will ensure that your query is escalated to the Divisional Sales Manager for investigation. He or she will contact you shortly.
Kind regards,
Ackermans Customer Service
Best regards,
Ackermans's reply03 Jul 2018, 15:46
Official
Good day Bonisiwe,
We appreciate the time taken to notify us of your dissatisfaction.
We appreciate your feedback and will ensure that your query is escalated to the Divisional Sales Manager for investigation. He or she will contact you shortly.
Kind regards,
Ackermans Customer Service
Best regards,
Ackermans's replyOfficial
06 Jul 2018, 11:32Good day Bonisiwe,
We can confirm that the Divisional Sales Manager has been in contact with you and that your complaint has been resolved. Thank you once again for bringing this to our attention.
Kind regards,
Ackermans Customer Service
Best regards,
Ackermans's reply06 Jul 2018, 11:32
Official
Good day Bonisiwe,
We can confirm that the Divisional Sales Manager has been in contact with you and that your complaint has been resolved. Thank you once again for bringing this to our attention.
Kind regards,
Ackermans Customer Service
Best regards,