FZ
Faith Z

1 reviews | Active since May 2017

05 Oct 2017, 11:11

No closure of account proof

On the 29th September I paid off my Ackermans store account and decided to close it.went to the store and they called the head office and they said to me it's closed and they will send me proof that the account is closed via email and up until now I haven't received anything.when I went to the store to check if the account is really closed,I found out that my account is still active.what kind of games are they playing?

0
Replies (2)
Ackermans
Ackermans's reply05 Oct 2017, 12:10
Official

Good day Faith,

We appreciate the time taken to notify us of your dissatisfaction.

Please give us the opportunity to resolve the matter. We will contact you shortly to address the complaint.

Kind regards,

Ackermans Customer Service

Ackermans
Ackermans's reply10 Oct 2017, 15:50
Official

Good day Faith,

We have been informed that you have been assisted and the relevant feedback has been given to you. Thank you for bringing this to our attention.

Kind regards,

Ackermans Customer Service