No care torwads customers and poor service

I bought a cell phone at ackermans store in Cape Gate mall february 2018. Then after two weeks their phone staterd to give me difficulties, after a couple of weeks on the 22 March 2018 i decided to go and report the phone and they told me to wait four to six weeks after four weeks i went to check for my phone and the store manager told me that i should wait up until they receive it back and i ask how much time should i wait store mager left me unpleased with questions i had. Untill today i havent receive my cell phone.