no Acknowledgement

This email was send twice already no reply recieved <br> A letter was send to my mother and i asked them to send me the relevent docs up to date no reply.If they take the money they do it on time but they cant assist when you need help..God forbid something happen to my mother and this forms is no completed and they have stories on pay out day <br> <br> <br> Please send me the form where the beneficiary can be added on the policy as I see on the letter that was send there are no Beneficiary details for this policy