NIGHTMARE - ACKERMANS Customer Service and Verification department

I regret opening an ACKERMANS Account.

My issues with Ackermans started when I made a payment of R4000 in October 2025, with the impression that I'm helping myself, regarding the status of my account.

After two months I noticed that my account balance was not updated and decided to request for a statement to be sent to me. To my surprise when I called the customer service department (I have never in my life interacted with such rude agents who don't care about their customers). They dont call you back when the line cuts and insist you call back if you need assistance. Mind you I was holding on the line for 30-45mins and when it was their turn to assist me they couldnt. My account was blocked for some reason. All this nightmare just to receive my statement.

I was told that I needed to send a copy of my ID and 3 months bank statement. I spoke to a lady by the name of AZIZA (rude, shouting at the top of lungs while assisting me). After I finally had her unblock my account, she still couldnt send me the statement and said I must call back as she couldnt transfer back to customer service (after holding for more than 30 minutes)

I called back, AGAIN. And spoke to a lady by the name of SHANTE (Customer Service department) same rude attitude as AZIZA. After she picked up that my ID and bank statement was sent. She still wanted to verify my account, mind you my account has been suspended for months and after managing to getting account blocked. I was running out of airtime and asked her to call me back and rufused.

There months later I still have not received my statement. There is ***** taking place in ackemans. Someone is covering up for a colleague and thats why my statement cant be forwarded to me.

STAY A WAY FROM OPENING AN ACCOUNT WITH ACKERMANS