New phone went blank and they delaying as if I owe them I need refund or new phone.

Subject: Complaint Regarding Faulty Samsung A05s

Hello Peter,

I hope this message finds you well.

I am writing to express my dissatisfaction with the service I have received regarding a Samsung A05s phone I purchased from Ackermans Maponya Mall on 19 October 2024.

The phone went blank on 8 November 2024, just a few weeks after purchase. I returned it to the store on 9 November 2024, and since then, I have had to visit the store multiple times (15 November, 16 November, and 27 November 2024) without a resolution.

This situation has caused me significant inconvenience. Despite following all procedures, I am still without a functional device. I kindly request that this matter be resolved promptly. I would appreciate either a replacement phone or a full refund, as this delay is unacceptable.

Please treat this as urgent and provide feedback on the way forward.

Thank you for your attention to this matter.

Best regards, Tshegofatso 083 562 187