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MATOME M
1 reviews | Active since Dec 2014
08 Feb 2022, 17:06
Never buy a phone from Ackermans
Bought a new phone for my daughter on Saturday 05 February 2022 at Ackerman centurion mall, the phone keeps freezing and the battery doesn't last long, brought the phone back after 3 days for a voucher as I don't want another phone and was kept waiting for an hour with no feedback and no one saying anything. Worst service ever as the consultants are not friendly and just walk past me like I'm not even there. The lady is very rude and insists that there are no issues with phone and I need to wait even long for them to check the phone. All I want is a voucher and move on with my life.
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Replies (4)MM
MATOME M's updateReviewer Update
08 Feb 2022, 17:16The lady that's the so called manager or supervisor says to me I should have just said that I don't want the phone instead of lying about the phones is. What sort of customer service is that
MM
MATOME M's update08 Feb 2022, 17:16
Reviewer Update
The lady that's the so called manager or supervisor says to me I should have just said that I don't want the phone instead of lying about the phones is. What sort of customer service is that
MM
MATOME M's updateReviewer Update
08 Feb 2022, 17:20Her name is Mbali, Ackerman centurion should do better, been a customer her for the past 12 years and have never seen or heard such *******
MM
MATOME M's update08 Feb 2022, 17:20
Reviewer Update
Her name is Mbali, Ackerman centurion should do better, been a customer her for the past 12 years and have never seen or heard such *******
Ackermans's replyOfficial
09 Feb 2022, 17:47Good day Matome,
We sincerely apologise for the service failure you have experienced.
We appreciate your feedback and will ensure that your query is escalated to the Divisional Sales Manager for investigation. He or she will contact you shortly.
Kind regards,
Ackermans Customer Service
We sincerely apologise for the service failure you have experienced.
We appreciate your feedback and will ensure that your query is escalated to the Divisional Sales Manager for investigation. He or she will contact you shortly.
Kind regards,
Ackermans Customer Service
Ackermans's reply09 Feb 2022, 17:47
Official
Good day Matome,
We sincerely apologise for the service failure you have experienced.
We appreciate your feedback and will ensure that your query is escalated to the Divisional Sales Manager for investigation. He or she will contact you shortly.
Kind regards,
Ackermans Customer Service
We sincerely apologise for the service failure you have experienced.
We appreciate your feedback and will ensure that your query is escalated to the Divisional Sales Manager for investigation. He or she will contact you shortly.
Kind regards,
Ackermans Customer Service
Ackermans's replyOfficial
01 Mar 2022, 12:07 Good day Matome ,
We have been informed that you have been assisted and the relevant feedback has been given to you. Thank you for bringing this to our attention.
Kind regards,
Ackermans Customer Service
We have been informed that you have been assisted and the relevant feedback has been given to you. Thank you for bringing this to our attention.
Kind regards,
Ackermans Customer Service
Ackermans's reply01 Mar 2022, 12:07
Official
Good day Matome ,
We have been informed that you have been assisted and the relevant feedback has been given to you. Thank you for bringing this to our attention.
Kind regards,
Ackermans Customer Service
We have been informed that you have been assisted and the relevant feedback has been given to you. Thank you for bringing this to our attention.
Kind regards,
Ackermans Customer Service