1 reviews | Active since Oct 2018
Negligence Failure to Mitigate Crime in Store
Dear Gus Ackerman
Today I was ****** in broad day light inside one of your Ackerman's store branch.
Not only was I violated after the incident I was notified by your own staff that security measures where not put in place to protect both your valuable customers as well as the store itself, in a very laissez faire approach.
I was not assisted by anyone and the store manager took his own sweet time to basically tell me that this happens all the time. No report was taken. No initiative was done to get full story of what transpired. He merely walked away afterwards.
I am very disappointed that measures pure basic security measures have not been put in place. A security guard the least or cameras.
This ugly incident happened in front of my 7 year old son. I am deeply saddened by this issue Gus.
Both my son and I are not only victims of this ******** incident but we also victims of Ackerman's negligence from lack of security in one of your branches. The staff and management went about their business regardless of what had transpired within your store.
The ********* could have been stopped had their been proper measures in place.
You have mentioned that building relationships with our customers is vital to the success of our business but what about safety measures??
Yours Sincerely
Bee
Good day Buli,
We appreciate the time taken to notify us of your dissatisfaction.
We appreciate your feedback and will ensure that your query is escalated to the Divisional Sales Manager for investigation. He or she will contact you shortly.
Kind regards,
Ackermans Customer Service
Good day Buli,
We appreciate the time taken to notify us of your dissatisfaction.
We appreciate your feedback and will ensure that your query is escalated to the Divisional Sales Manager for investigation. He or she will contact you shortly.
Kind regards,
Ackermans Customer Service
Good day Buli,
We can confirm that the Divisional Sales Manager has been in contact with you and that your complaint has been resolved. Thank you once again for bringing this to our attention.
Kind regards,
Ackermans Customer Service
Good day Buli,
We can confirm that the Divisional Sales Manager has been in contact with you and that your complaint has been resolved. Thank you once again for bringing this to our attention.
Kind regards,
Ackermans Customer Service
