Naming and Shaming Incompentend Ackermans Store Manager

A Tablet that was bought from Ackermans in Port Elizabeth Ziyabuya Complex Kwadwesi was returned there on the 9 September as it was faulty. We heard nothing from the store regarding the progress. I followed up on the tablet on the 21 September and i was told i must wait for Axola the gentleman who works with cellphone to come in at 11. I did that and i called Axola after 11, he then said he will look and see what is the update with the tablet and get back to me. He did not call me back. Next day the 22 September i called him again and he said he forgot and will call me back, the same happened. Monday 26 I called the shop and he said it the supplier he then gave me the number of the supplier to contact myself and follow up on the tablet as he does not have an answer for me. I then called the number on the 25 October after being promised by Axola that he will follow up and call be back. Not once have they called me back. The guys i called informed me that the cell phone was not with them . I called the store and i requested the manager, Karen and she told me that RAM the company that collected the cellphone from them was ******. Now for weeks following up on this i was never informed about it. I requested that she gives me a new one and deal with RAM as i did not buy the phone from Ram. She said she will wait for head office and get back to me. Till November 9 she did not get back to me at all. I called the store and complained, Karen the manager told me that i can complain all i like and even take this to Hello Peter she does not care as this is not her problem and she will be going home at 4 anyway and will instruct someone else to assist me and follow with headoffice. I am beyong desgusted by this treatment and the lack of incompintence from the Ackermans store and the manager Karen, who was rude and showed that she does not care. I have been a customer to the store for years and always shop there for my baby boys. I will never shop at the store again as surely they do not care about their customers. I am shaming Ackermans Ziyabuya Kwadwesi Port Elizabeth and the manager Karen!!!, who should be fired because clearly this is how she treats customers.