NW
Nqabakazi W

1 reviews | Active since Feb 2022

24 Feb 2022, 10:21

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Friday January 7 2022 bought a Nokia C20 at Ackerman's Beacon Bay in East London ,Monday January 10th 2022 returned the handset at Ackerman's Beacon Bay listing all the faults the handset has. Manager refused to take it as "she doesn't see any problems" it is now a month later and the Nokia C20 handset is getting worse by the day... I literally always have to wait for the call to be a missed call before I can return it , as I can never answer the fone . This is just one of the endless problems I have with this useless handset. I have three other colleagues experiencing the same problem with their Nokia handsets

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Replies (2)
Ackermans
Ackermans's reply24 Feb 2022, 11:25
Official
Good day Nqabakazi,

We sincerely apologise for the service failure you have experienced.

We appreciate your feedback and will ensure that your query is escalated to the Divisional Sales Manager for investigation. He or she will contact you soon. 

Kind regards, 
Ackermans Customer Service
Ackermans
Ackermans's reply04 Mar 2022, 13:26
Official
Good day Nqabakazi,  

We have been informed that you have been assisted and the relevant feedback has been given to you. Thank you for bringing this to our attention. 

Kind regards, 
Ackermans Customer Service