KK
Keneilwe K

1 reviews | Active since Sept 2021

18 May 2022, 23:01

My nightmare experience

Ackermans is so unprofessional and lack customer service experience, they don't care about their customers, the contact center agents are rude and they send threatening messages to customers about late payments, at some point an agent argued with me when I tried to explain my problem with payment she didn't even want to listen , I regret everyday for opening an account with Ackermans store

0
Replies (2)
Ackermans
Ackermans's reply19 May 2022, 12:35
Official
Good Keneilwe, 

We appreciate the time taken to notify us of your dissatisfaction.

We take customer services very seriously and will contact you shortly to ensure your satisfaction. 

Kind regards, 

Ackermans Customer Service 
Ackermans
Ackermans's reply01 Jun 2022, 11:18
Official
 Good Keneilwe, 
 We have been informed that you have been assisted and the relevant feedback has been given to you. Thank you for bringing this to our attention. 

 Kind regards, 

Ackermans Customer Service