My name is Mrs Septoe

My name is Mrs Septoe. I bought a laptop on 26th of April at Ackermans Connect in Greenacres Port Elizabeth branch. Unfortunately the Connex laptop didn't want to connect to my wifi router at home.It pops up a blue screen with a Troubleshooting message and switches the laptop off and on,continuously.The 1st of May,my son and I were back at the store to return it,but one of the assistants who was on duty,tried to fixed the issue. We have been in the 7 day period back at the store, they could have exchanged it at that time already. Now we've been to the back & forth to the store with this laptop,with no success.The branch manager Xolisa sent it for repairs and i had to wait for 21 days with no success.This laptop just don't want to connect to my wifi router at home still today.We took it back on 07 June with the hope they will exchange it for different brand.WORSE customer service ever.