My account card was ...

My account card was reported ****** by some stranger and opened a new one then he/ She used the account to buy goods to the amount of plus minus R8000 so now I am struggling to open a case from saps because I went to makapanstad to open a case then referred to hammanskraal then hammanskral saps send me back to makapanstad to open a case again and they they made fun about me ao can you please help me my name is Mabusela Francinah Gaopalelwe